It's ironic that one of the main reasons given for not using ISO management systems, is documentation! Business owners fear it will add to their workload whereas, in reality, it does just the opposite.
One of the biggest advantages of using any ISO management system is its ability to reduce documentation and duplication, thus saving time and money. In fact, even the initial savings are usually enough to offset the cost of setting up the system.
Of course, some documentation is involved, and there is a list of mandatory documents for each ISO system. However, there is much crossover between the systems so, once you start using ISOs, you will find it easier to add new systems, or switch to a super efficient integrated management system.
Quality Management System ISO 9001 has a list of mandatory documents, which set out the framework for the system, objectives and goals, responsibilities, and so on.
However, unlike non-ISO management systems, the document hierarchy is very different. In fact, the 'pyramid' of documentation is reversed.
Scope of the System
For example, in many traditional management systems, the manual forms the biggest part of the pyramid. But with ISO, it is the smallest. The quality manual identifies the scope of the system, the nature of your business, the procedures you are establishing, and what you hope to achieve.
Next come the policies you put in place, the procedures you will use to enforce those policies, and instructions on how to do it.
By far the biggest section of the ISO document hierarchy is 'records'. This is because ISO management systems work by continual improvement; monitoring and reviewing systems, and analysing the results.
Work with the Professionals
A Quality Management System ISO 9001 doesn't happen overnight. It takes time and commitment. However, your journey will be quicker and easier if you work with professionals, such as Standard Consulting in Brisbane.
Experienced across all major industries, and fluent in ISO, this team has tailor made and implemented very successful management systems for SMEs for many years.
What does sustainable business performance mean to you? Does it mean always filling orders on time? Consistently providing quality products? Giving your staff the right training and tools for the job? Or having systems in place to ensure safe working practices and legal compliance?
The correct answer is: All of the above! When we talk about 'sustainability', we're not only referring to the environment; and 'quality' covers a lot more than just the final product. Sustainability and quality are mindsets that successful businesses adopt and use for continual improvement and growth.
Exceeding Customer Expectations
For example, Quality Management System ISO 9001 is designed to provide a complete system that ensures everything is in place to produce what is promised and expected, on time, every time. In fact, with Quality Management System ISO 9001, you will probably exceed customer and stakeholder expectations!
A key part of that is Quality Management System Training, to ensure your whole organisation, from top to bottom, understands what is expected. And that doesn't just apply to management, or employees who work on the production line.
Communication is Key
Let's say your organisation has a staff canteen. You might not consider the canteen staff a key component of your sustainability. But what happens if they are running late? Other staff must then cut their lunch breaks short, or even go without lunch, in order to fulfil their duties. And that means they will be working below par and feeling frustrated. That affects your product, and therefore your bottom line.
Quality Management System Training increases efficiency throughout your organisation, with contingencies in place for when things go wrong. The ultimate goal is to deliver on time, every time, and produce products that are fit for purpose, while meeting your legal and workplace safety requirements.
This will give you the edge over your competitors and ensure sustained business growth for years to come.
It's quite likely that, as a business owner, you've heard of Integrated Management System ISO, and how it can save you huge amounts of time and money. But you may not known where to start, in implementing such a system in your organisation.
Your best bet is to seek professional help, for two main reasons. As with most things these days, there's bound to be a DIY version for sale online. But do you have the time and the knowledge to properly implement it? In addition, being a one-size-fits-all version, will it actually suit your organisation and deliver the results you want?
Better to Hire Professionals
Quite often in life, decisions we make in order to save money end up costing us more in the long run. Personally, I think it's a better use of my time to hire professionals for specific tasks, while I continue doing what I do best.
You will find various integrated management services teams around this great country of ours but, to my mind, the best are in Queensland - Brisbane to be exact. And that's Standard Consulting. The reasons for my choice are these: they've been in operation a long time; their success rate on ISO certification is very high; they have the range of experience to work with all major industries and, best of all, they tailor-make systems to suit the individual business.
Save Time and Money
Integrated Management Systems and certification are worth every cent, in the time, money and stress they save the business owner. They streamline the organisation in order to reduce spend and increase profits and, therefore, increase competiveness.
If you'd like your business to run more efficiently, so that you don't have to sweat the small stuff, this is the way to go. Integrated Management Services in Brisbane will help you with the whole process, from initial consultation, to the drawing up of the system itself, implementation and training.
Nowadays, every organisation, and every individual, needs to be taking responsibility for their impact on the environment. Because the truth is, whether you're running a mine or music shop, your business is having an effect, and leaving its mark.
The more effective solution is to implement an ISO 14001 Environmental Management System - and by that, I mean effective not only for the environment, but also for the organisation. It is proven that an ISO 14001 Environmental Management System will reduce your carbon footprint, reduce your waste, reduce resource use, minimise the risk of pollution and reduce costs.
Not only that, but with Environmental Management System certification in place, your organisation will also enjoy a better reputation, happier customers and staff, and increased business.
The reason is this: customers want to see organisations taking responsibility and they will reward you. Many consumers say they would pay more for a product produced in an ethical and environmentally responsible way.
ISO 14001 - revised in 2015 - is a globally recognised environmental management standard, based on the Plan-Do-Check-Act cycle, that requires organisations to identify their impact on the environment, and put in place procedures to minimise that impact.
Integrated Management System
ISO 14001 works perfectly well as a standalone Standard, or can be part of an Integrated Management System, perhaps with workplace safety management.
There are many benefits to achieving environmental management system certification, such as reduced waste and use of raw materials, reduced costs, reduced liability, improved environmental performance, improved reputation, increased customer numbers and profit, and more.
The ideal environmental management system - or EMS - is one that has been tailor-made to reflect the systems you already have in place, your products, and your goals. Whatever anyone tells you, there is no one-size-fits-all approach!
For anyone looking to go down this path, I would suggest talking to Queensland's leading EMS experts, Standard Consulting in Brisbane.
Paperwork, red tape, legislation, Acts, budgets, GST . . . the list just goes on and on! It's no wonder so many SMB owners complain. Instead of spending time growing their business, they are constantly filling in forms and making calls.
There is a solution. Instead of trying to keep all the balls in the air, how about you just focus on one? In other words, instead of trying to control multiple management systems, why not implement an integrated management system ISO?
Larger corporations have been reaping the benefits of this for years, with most SMBs thinking it wasn't for them. But it doesn't matter how big or small your organisation is, or what industry you're in, it's an outstanding management tool that will save both time and money.
Combining multiple management systems into one is not only practical, but also leads to far greater efficiency within the organisation, and that can lead to increased productivity.
What's more, businesses usually see an improvement in quality assurance and customer feedback, too, as everyone within the organisation is now working from the same song sheet, towards the same goal.
The first step in reaching this impressive level is to engage professional management system consultants, and organise integrated management system training. Working with experts, who not only understand these systems, but also have experience across all major industries, is the only way to go.
Always Choose The Experts
Whatever great deals you see online for off the shelf solutions, don't go there. How can an integrated management system designed for, say, a hospitality business, also be the right fit for a gold mine?
In the long run it will prove far more economical and successful to hire experts, allowing you to fully develop your management system and seek certification.
With your staff now fully motivated and invested, and the integrated management system taking care of business, your time will be freed up to actually work on the business.
Did you know that ISO 9001 is the most recognised Quality Assurance Management System in Queensland - in fact, in the world? And with good reason. This excellent International Standard is an outstanding management tool, that helps Australian businesses grow their market share and reduce costs.
What's more, achieving ISO 9001 accreditation is probably the best marketing decision you'll ever make!
Professional Help Recommended
The journey towards this success story generally begins with a quality assurance consultant. Yes, you can buy DIY ISO packages online, but trying to implement it without professional help is really not recommended.
Remember, quality assurance consultants do this every day. They are experienced, qualified and totally up-to-date with any reviews or revisions. They know what you need to do to achieve certification.
Always choose consultants who are Exemplar Global-certified, and experienced across all major industries.
Tailor-Made Management Systems
From an initial discussion to assess your needs, goals and current systems, they will take you through designing and implementing your personalised quality assurance management system, to training and certification.
They can also explain the many benefits of having a Quality Assurance Management System in Queensland, such as reduced costs (less returns/downtime), increased stakeholder confidence, better retention of customers plus more new customers, improved reputation, and better staff motivation.
Experience proves that simply by implementing such an efficient Quality Assurance Management System, a business can be turned around, turning losses into gains, and claiming greater market share.
Getting It Right First Time
The point of ISO 9001 is to help businesses provide quality products, that are fit for purpose and 'right first time'. And that's a better deal for both the business owner and the customer.
In such a competitive market, continuing to turn out inferior products will eventually see a business go under, as consumers will not tolerate such service.
When you weigh it all up, you shouldn't be looking at the cost of implementing ISO 9001, but rather the cost of not!